Frequently Asked Questions

Legal disclaimer from progenpeptide.com, please read:
The chemicals/materials for sale here are intended for laboratory and research use only, unless otherwise explicitly stated. They are not intended for human ingestion or for use in products that may be ingested. You must be at least 18 (eighteen) years of age to purchase goods on this website. The listing of a material on this website does not constitute a license to, or a recommendation for its use in infringement of any patent whatsoever. It is understood that all of the products purchased here will be handled only by qualified and trained individuals. In purchasing these products, the customer acknowledges that there are hazards associated with their handling and use. Customer represents and warrants to us that from customer's own independent review and study they are fully aware and knowledgeable about (I) the health and safety hazards associated with the handling of the products purchased; (II) industrial hygiene controls necessary to protect its workers from such health and safety hazards; (III) the need to adequately warn of health and safety hazards associated with products; and (IV) government regulations regarding the use of and exposure to such products. We reserve the right to limit sales of products or not to sell products to unqualified customers. In no event shall Progen Peptides, or any of its affiliates be liable for special, incidental or consequential damages, whether purchaser’s claim in contract, negligence, strict liability or otherwise. In consideration of the sale of the product to the purchaser, which sales we would not otherwise make, purchaser agrees to indemnify and hold Progen Peptide Research harmless from all claims, expenses, losses and liability of any nature whatsoever arising out of purchaser’s handling and/or use of any product sold here, whether used alone or in combination with any other substance no matter what it’s origination. Use of Products: Suppliers products are intended only for research purposes unless otherwise explicitly stated. The purposes not intended for products sold here include but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices, or cosmetics for humans or animals or for commercial purposes. Buyer acknowledges that the products have not been tested by supplier for safety and efficacy in food, drug, and medical device, cosmetic, commercial or any other use. Buyer expressly represents and warrants to supplier that Buyer will properly test and use any products purchased from supplier and/or materials produced with products purchased from supplier in accordance with the practices of any reasonable person who is an expert in any appropriate scientific field of study and in strict compliance with all applicable state and federal laws and regulations, now and hereinafter enacted. Buyer further warrants to supplier that any material produced with products from supplier shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce. Buyer realizes that, since supplier products are, unless otherwise stated, intended primarily for research purposes nothing else, they may not be on the Toxic Substances Control Act (TSCA) inventory. Buyer assumes responsibility to assure that the products purchased from supplier are approved for use under TSCA, if applicable. Buyer has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from supplier. Buyer also has the duty to warn Buyer's customers and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products. Buyer agrees to comply with instructions, if any, furnished by supplier relating to the use of the products and not misuse of the products in any manner. Buyer agrees that any and all products here are not intended for resale purposes. If the products purchased from supplier are repackaged, relabeled or used as starting material or components of other products, Buyer will verify supplier assay of the products. ALL products and services offered are for laboratory and research activities exclusively. By placing orders with this company it we understood by the buyer that under no circumstances should use any of these chemicals/materials in an inappropriate manner. No products here are to be used for recreational purposes nor human consumption.
All customers are assumed and expected to be qualified researchers.
GENERAL QUESTIONS
Your billing address for your credit card is different from your customer / ship to address. Solution: Edit your Billing address with the proper information. Please keep in mind that your billing information and 3 digit code must be correct to the letter for the order to go through. Many credit card processors have increased the level of address matching that must take place in order for an order to process successfully. Things such as abbreviations and characters should match what your bank / cc processor has on file for you. Also, try to use the Firefox, Internet Explorer, or Safari internet browsers. Furthermore, the fraud monitor on this site blocks all AOL IP's. If you use AOL, please use another ISP. If you have created two separate accounts with the same email, this will also cause declines. If you need to have one or multiple accounts deleted, please email us and we will be happy to do it for you. Also, be sure to read the text on the error page when the order is declined. This can give helpful information as well.
We are sorry you missed the deal but we cannot cancel or refund you order so you can re-order. Refund cost us $25 and we will not be held liable because you didn't use a discount code. We offer rain checks for you next order, if you didn't see the spot to enter the discount code you should have emailed and asked. Orders are shipped in a shipping facility that is automated and in a different location then billing. Shipment for all orders are done automatically after purchase so we cannot fix you order or refund you the amount you would have saved.
No we do not ship with cold packs
You may be using a browser that is too old. Please try a recent update of Firefox, Internet Explorer, or Safari.
All products are for Research use ONLY. Any questions regarding human consumption will be blocked and no longer allowed to purchase from ProGen Peptides
Search your spam and inbox folder for it first and foremost. Be sure to use "UPS" as your search criteria. You may email us for it and we'll email it back to you if there has been enough time duration since your order (more than 2 days). Also, please wait a full 48 hours after your order has been placed because the USPS auto-notify system is not instantaneous and is known to not update very timely.
Check the delivery status via the USPS emailed tracking number. It was emailed to you via the email address that you provided during account setup or on your order. Please email us for your tracking information ONLY IF YOU HAVE SEARCHED your inbox and spam folder.
SHIPPING

Progen Peptides ships all orders within 24hrs of payment being received. ProGen Peptides ships packages Monday - Saturday. If your order is received by 3:30pm Eastern Time it will ship the day of your order. If not it will ship the following day. Progen Peptides offers 2 shipping options: USPS Priority 2-4 business days - USPS Express 1-2 business days.  If you do not see your state or country on the shipping drop down, WE DO NOT SHIP THERE

The order that you tried to place may have not have gone through but your credit card has not been charged. However, your financial institution is showing a pending amount on your credit card statement. THIS IS NORMAL. This amount will drop off in 2 - 10 days according to the banking / credit institution's policy. PLEASE REMEMBER, It is only a "pending" charge, it will not go through. Also, this pending transaction is not done on our part. It is automatic on the part of the processors and banks. We have no say in the time duration or occurrence of pending transactions.
WE DO NOT REFUND ANY ORDER ONCE THE ORDER HAS BEEN SHIPPED, WE DO NOT KNOW THE CONDITION THE PRODUCTS HAVE BEEN HANDLED AND THE TEMP IT HAS BEEN STORED
The peptides are sold in Lyophilized powder form only as they should be. They are sold in this form out of absolute necessity. Once a peptide is reconstituted, the shelf-life shortens considerably. Reconstitution of the peptides is left for the qualified researcher to handle.
No we cannot. We are suppliers, not lab tech's. Please remember, all patrons of this website are expected to be, and have agreed through the checkout process that they are "qualified researchers".
No they are not. We cannot stress this point more. They are for laboratory testing purposes intended for in vitro usage only. Any usage of our products on humans or animals is a violation of federal law.
During the shipping process, it is normal for the package to take some bumps. When this happens, the "lyophilized cake" is bumped against the wall of the vial and the cake (that has a sponge-like consistency) compresses somewhat. Also, the center vial in a pack tends to get the most compression due to the weight of the other two vials to its sides. This gives the appearance of less material but it is only a physical change. If you were to weigh the contents exactly, you would find that they are virtually the same in weight.
No it is fine. This is completely normal and only has to be stirred up again to get the solids back into suspension.
Yes. We ship from Florida
Our peptides and chemicals are synthesized in the USA
No. Beyond simple questions concerning shelf life, ingredients, etc., we do not answer specific questions that go beyond the scope of our existence as "freelance research chemical suppliers". We are only suppliers and do not have the expertise to answer questions having to do with much beyond the aforementioned role.
We do not accept returns. After the product leave our shipping facility we do not know how the product has been handled or stored.
RETURNS

Progen Peptides will not refund orders because of any issues other than an error on our part! Please read all terms and conditions prior to ordering to make sure there are no misunderstandings.

Visa – Discover - Amex - We also accept Chase Quickpay & Bank Wire / $25 fee domestic & $35 fee for International 
It is possible but we do not guarantee that we can do it. We are able to do things like make changes to your shipping address, or perhaps substitute or remove a product, but if the notification from you is beyond our shipping cutoff as it applies to your order, there is not a lot we can do. Once an order has been shipped we cannot change the address or any of the products within. Any product changes will have to be done by a separate order.
WE DO NOT REFUND ANY ORDER ONCE THE ORDER HAS BEEN SHIPPED, WE DO NOT KNOW THE CONDITION THE PRODUCTS HAVE BEEN HANDLED AND THE TEMP IT HAS BEEN STORED
When we do a bogo you must enter 2 or more of the same product and then enter in the discount code. You cannot enter 1 item of 5 different things and enter the code and expect the shopping cart to add the items automatically. Please see photo below, This is how the bogo promo works, there is no other way. You cannot add just one item of each to the cart